CUSTOMER CARE

a. We value our relationship with our clients and are committed to providing excellent customer care. We strive to ensure that our clients are satisfied with our services and have a positive experience working with us.

b. Our dedicated customer care team is available during our regular business hours to assist you with any inquiries, concerns, or issues that you may have. You can reach out to our customer care team by sending a message through our designated communication channels, by email, or by phone. Contact details can be found on our website or in the communication materials provided to you.

c. We understand that timely and efficient communication is crucial. We will make reasonable efforts to respond to your inquiries and provide assistance as quickly as possible. However, please note that response times may vary depending on the complexity of the issue and the volume of inquiries received. We appreciate your patience and understanding.

d. Our customer care team is here to address questions related to our services, provide updates on ongoing campaigns, offer guidance on using our platform or services, and address any technical issues you may encounter. They are knowledgeable about our offerings and are dedicated to resolving your concerns to the best of their abilities.

e. While our customer care team strives to provide accurate information and support, please note that they are not responsible for providing personalized business advice or making strategic decisions on behalf of your business. If you require specific guidance or consultancy, we recommend consulting with a qualified professional in the respective field.

f. We encourage open and respectful communication with our customer care team. We appreciate constructive feedback and suggestions that can help us improve our services. However, any abusive, offensive, or inappropriate behavior towards our team members will not be tolerated and may result in the termination of our services.

g. Please keep in mind that our customer care team operates within the boundaries of our policies, terms, and conditions. They will assist you within the scope of our agreed-upon services and guidelines. If you have any questions about our policies or terms, our team will be happy to provide clarification.